Terms of service

Terms of Service

Welcome to Rocket Reuse

These Terms of Service ("Terms") govern your use of Rocket Reuse's services, including our physical store located at 1355 Park St, Alameda, CA 94501, our website at rocketreuse.shop, and any related services. By shopping with us, using our website, or engaging with our services, you agree to these Terms.

About Rocket Reuse

Rocket Reuse has been a Park Street staple since 2010. We are a locally-owned business dedicated to offering our Alameda community an amazing and well-curated selection of used books, vinyl records, vintage clothing, CDs, DVDs, comics, and more! Our mission is to make shopping locally and sustainably fun while serving our community with quality pre-owned goods.

Acceptance of Terms

By using our services, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You have the legal capacity to enter into these Terms
  • You will comply with all applicable laws and regulations
  • You accept these Terms in their entirety

Our Services

Physical Store

  • Located at 1355 Park St, Alameda, CA 94501
  • Operating hours: [Insert business hours]
  • In-person shopping, browsing, and purchasing
  • Cash and card payments accepted

Online Store

  • Website: rocketreuse.shop
  • Online catalog and purchasing
  • Shipping throughout the United States
  • Payment processing through Shopify's secure system

Inventory

  • Constantly changing selection of pre-owned items
  • Items sold on a first-come, first-served basis
  • No guarantees of availability for specific items
  • Regular new arrivals posted on social media

Account Terms

Online Accounts

  • You may create an account for easier checkout and order tracking
  • You're responsible for maintaining account security
  • You must provide accurate, current information
  • One account per person; no shared accounts

Account Responsibilities

  • Keep login credentials confidential
  • Notify us immediately of unauthorized access
  • You're responsible for all activities under your account
  • We may suspend accounts for policy violations

Product Information and Availability

Item Descriptions

  • We strive for accurate descriptions but items are pre-owned/vintage
  • Minor imperfections are expected and part of the character
  • Significant known defects will be disclosed when possible
  • Photos represent actual items when possible

Inventory and Pricing

  • All items subject to prior sale
  • Prices may change without notice
  • Online and in-store prices may vary
  • Clearance and sale items are final sale

Condition Standards

  • Items are graded honestly based on condition
  • "Vintage" means pre-owned with expected wear
  • Electronics tested when possible but sold as-is unless otherwise noted
  • Books may show normal wear, highlighting, or marginalia

Ordering and Payment

Order Process

  • Orders confirmed via email
  • Payment required at time of purchase
  • We reserve the right to cancel orders for any reason
  • Order acceptance creates a binding contract

Payment Terms

  • Payment processed through Shopify's secure system
  • Major credit cards and digital payments accepted
  • All prices in USD
  • Sales tax applied where required by law

Payment Issues

  • Failed payments may result in order cancellation
  • Disputed charges must be reported within 30 days
  • We may suspend service for payment issues

Shipping and Delivery

Shipping Policy

  • Standard Shipping: Free
  • Estimated Delivery: 3 to 8 business days
  • Shipping within the United States only
  • Tracking information provided when available

Delivery Terms

  • Risk of loss transfers upon delivery to shipping carrier
  • Delivery to address provided; we're not responsible for incorrect addresses
  • Delivery attempts made per carrier's standard policy
  • Unclaimed packages returned to sender may incur additional fees

Shipping Delays

  • Estimated delivery times are not guaranteed
  • Weather, holidays, and carrier issues may cause delays
  • We'll provide updates when significant delays occur

Returns and Refunds

Please refer to our separate Return and Refund Policy for complete details. Key points:

  • 7-day return window from date of purchase
  • Items must be in same condition as purchased
  • Original receipt or order confirmation required
  • See full Return Policy for eligible items and process

Prohibited Uses

You may not use our services to:

  • Violate any applicable laws or regulations
  • Resell items for commercial purposes without permission
  • Use automated systems to monitor or copy content
  • Attempt to gain unauthorized access to our systems
  • Harass staff or other customers
  • Provide false or misleading information
  • Engage in fraudulent activities

Intellectual Property

Our Content

  • Website content, logos, and branding are our property
  • Product photos and descriptions are protected by copyright
  • You may not reproduce our content without permission
  • Limited use permitted for personal, non-commercial purposes

User Content

  • Reviews, comments, and feedback become our property
  • You grant us rights to use submitted content
  • You're responsible for content you submit
  • We may moderate or remove inappropriate content

Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to our privacy practices.

Limitation of Liability

Service Limitations

  • Services provided "as is" without warranties
  • We don't guarantee uninterrupted or error-free service
  • Vintage/used items sold with inherent limitations
  • No warranty on product performance or longevity

Liability Limits

  • Our liability limited to purchase price of items
  • Not liable for indirect, incidental, or consequential damages
  • Not responsible for third-party actions or services
  • California law governs these limitations

Exceptions

  • Limitations don't apply where prohibited by law
  • We remain liable for gross negligence or willful misconduct
  • Consumer protection laws may provide additional rights

Indemnification

You agree to defend and hold harmless Rocket Reuse, its owners, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of applicable laws
  • Your submitted content or actions

Termination

Our Rights

  • We may terminate or suspend service at any time
  • Violations of these Terms may result in immediate termination
  • We may refuse service to anyone for any reason
  • Existing orders will be honored unless cancelled for cause

Effect of Termination

  • These Terms survive termination where applicable
  • You remain liable for completed transactions
  • We may retain information as required by law

Dispute Resolution

Governing Law

  • These Terms governed by California law
  • Disputes resolved in Alameda County courts
  • California consumer protection laws apply

Informal Resolution

  • We encourage contacting us directly to resolve issues
  • Many problems can be solved through communication
  • Email: contact.rocketreuse@gmail.com
  • Phone: +1 (510) 337-0750

Community Guidelines

As a local business serving Alameda since 2010, we value:

  • Respect: Treat staff and customers with courtesy
  • Sustainability: Supporting reuse and reducing waste
  • Community: Building relationships and supporting local commerce
  • Integrity: Honest dealings and fair treatment

Changes to Terms

Updates

  • We may modify these Terms at any time
  • Changes posted on website with updated date
  • Continued use constitutes acceptance of changes
  • Material changes may require additional notice

Notification

  • Check website regularly for updates
  • Email notifications for significant changes
  • Current version always available at rocketreuse.shop

Contact Information

Questions about these Terms?

Rocket Reuse
1355 Park St
Alameda, CA 94501
États-Unis

Contact:
Email: contact.rocketreuse@gmail.com
Phone: +1 (510) 337-0750
Website: rocketreuse.shop

Store Hours: [Insert your business hours]

Follow Us:
Facebook: [Your Facebook page]
Instagram: [Your Instagram handle]


Acknowledgment

By using Rocket Reuse's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for supporting local, sustainable shopping in Alameda!

Shopping locally and sustainably has never been more fun!