Shipping Policy

Free Shipping on All Orders

At Rocket Reuse, we believe in making sustainable shopping as accessible as possible. That's why we offer free standard shipping on all online orders within the United States. No minimum purchase required – whether you're buying a single vintage book or a complete vinyl collection, shipping is always on us!

Shipping Coverage

Domestic Shipping (United States)

  • Coverage: All 50 states, Washington D.C., and U.S. territories
  • Cost: Free on all orders
  • Method: USPS, UPS, or FedEx (our choice based on item and destination)
  • Delivery Time: 3 to 8 business days

International Shipping

  • Currently Unavailable: We only ship within the United States at this time
  • Future Plans: International shipping may be added in the future
  • Alternatives: Contact us at contact.rocketreuse@gmail.com for special arrangements

Processing Times

Order Processing

  • Standard Processing: 1-2 business days
  • Peak Seasons: Up to 3 business days (holidays, sales events)
  • Weekends/Holidays: Orders placed on weekends or holidays processed next business day
  • Cut-off Time: Orders placed before 2:00 PM PST typically ship same day (Monday-Friday)

What Happens During Processing

  1. Order Verification: We confirm payment and shipping details
  2. Item Location: We locate your items in our ever-changing inventory
  3. Quality Check: Final inspection to ensure items meet our standards
  4. Careful Packaging: Items packed securely for safe transit
  5. Shipping Label: Tracking information generated and emailed to you

Delivery Timeframes

Standard Shipping: 3-8 Business Days

  • Business Days: Monday through Friday (excluding federal holidays)
  • Local Areas: California, Nevada, Oregon - typically 3-4 days
  • Regional: Western and Mountain states - typically 4-6 days
  • National: East Coast and distant locations - typically 5-8 days

Factors Affecting Delivery Time

  • Distance: Longer distances require more transit time
  • Carrier Schedules: USPS, UPS, and FedEx have different delivery schedules
  • Weather: Severe weather may cause delays
  • Holidays: Federal holidays extend delivery times
  • Peak Seasons: Higher shipping volumes during holidays may cause delays

Packaging and Handling

Our Packaging Standards

  • Books: Cardboard mailers or boxes with protective padding
  • Vinyl Records: Specialized record mailers with corner protection
  • Clothing: Poly mailers or boxes depending on item fragility
  • Fragile Items: Extra padding, bubble wrap, and "Fragile" stickers
  • Multiple Items: Combined when possible to reduce packaging waste

Sustainable Packaging

  • Reused Materials: We often reuse boxes and packaging materials when appropriate
  • Minimal Waste: Right-sized packaging to reduce environmental impact
  • Recyclable: All packaging materials are recyclable
  • Community Focus: Supporting sustainability aligns with our reuse mission

Shipping Addresses

Address Requirements

  • Complete Address: Street number, name, apartment/suite, city, state, ZIP
  • Accurate Information: Double-check all address details before ordering
  • Deliverable Location: Must be accessible to carrier delivery
  • Business Addresses: Include company name and hours if applicable

Address Changes

  • Before Shipping: Contact us immediately if you need to change address
  • After Shipping: Address changes not possible once item is in transit
  • Undeliverable: Returned packages may incur reshipment fees

Special Delivery Instructions

  • Apartment Buildings: Include buzz codes or delivery instructions
  • Hold for Pickup: Available at carrier locations (USPS, UPS, FedEx)
  • Signature Required: Available upon request for valuable items
  • Safe Location: Specify safe delivery location in order notes

Order Tracking

Tracking Information

  • Automatic Email: Tracking details sent when order ships
  • Tracking Numbers: Valid within 24 hours of shipping notification
  • Multiple Carriers: We use USPS, UPS, and FedEx - track on appropriate website
  • Real-Time Updates: Check carrier website for current status

Tracking Issues

  • Delayed Updates: Tracking may not update immediately at each checkpoint
  • Missing Scans: Packages sometimes skip scan points but still arrive on time
  • No Updates: Contact us if tracking shows no movement for 3+ business days
  • Lost Packages: We'll investigate and resolve tracking issues

Delivery Issues

Failed Delivery Attempts

  • Carrier Attempts: Most carriers attempt delivery 2-3 times
  • Delivery Notices: Check for notices left by carrier
  • Pickup Options: Packages may be held at local post office or facility
  • Redelivery: Most carriers offer redelivery scheduling

Package Not Received

  1. Check Tracking: Verify delivery status and location
  2. Check Location: Look around delivery area, with neighbors, etc.
  3. Contact Carrier: File claim with shipping carrier first
  4. Contact Us: Email contact.rocketreuse@gmail.com if package truly missing
  5. Resolution: We'll work with you to resolve the issue

Damaged Packages

  • Inspect Immediately: Check packages upon delivery
  • Document Damage: Take photos of damaged packaging and contents
  • Report Quickly: Contact us within 48 hours of delivery
  • Keep Everything: Retain all packaging materials for carrier claims
  • Resolution: We'll replace or refund damaged items

Special Shipping Situations

Large or Heavy Items

  • Oversized Items: May require special handling or freight shipping
  • Weight Limits: Standard shipping for packages under 70 lbs
  • Special Arrangements: Contact us for large collections or bulk orders
  • Local Delivery: Available for large items within Alameda area (fees may apply)

Fragile Items

  • Extra Protection: Fragile items receive additional packaging
  • Insurance: Valuable fragile items may be automatically insured
  • Carrier Choice: We select best carrier for fragile item protection
  • Special Handling: "Fragile" and "Handle with Care" labels applied

High-Value Items

  • Insurance: Items over $100 may be automatically insured
  • Signature Required: May require signature for delivery
  • Tracking: Enhanced tracking and monitoring
  • Secure Packaging: Extra security measures for valuable items

Holidays and Delays

Federal Holidays (No Shipping)

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

Peak Season Considerations

  • Holiday Shopping: November-December may have extended processing times
  • Back-to-School: August-September increased volume for books and supplies
  • Weather Seasons: Winter weather may cause regional delays
  • Advance Notice: We'll notify customers of expected delays during peak times

Customer Service

Shipping Questions or Issues

Contact Information:

  • Email: contact.rocketreuse@gmail.com
  • Phone: +1 (510) 337-0750
  • Response Time: We respond within 1 business day
  • Store Visit: 1355 Park St, Alameda, CA 94501

What We Can Help With

  • Tracking problems or questions
  • Address corrections (before shipping)
  • Delivery issues or concerns
  • Damaged package claims
  • Missing package investigations
  • Special shipping arrangements

Policy Updates

This shipping policy may be updated periodically to reflect changes in carriers, costs, or service areas. Updates will be posted on our website at rocketreuse.shop. The policy in effect at the time of your order governs your shipment.

Why We Offer Free Shipping

As a business that's been part of the Alameda community since 2010, we believe everyone should have access to unique, sustainable shopping options. Free shipping removes barriers and makes it easier for you to discover amazing vintage finds, rare books, classic vinyl, and unique treasures from our constantly changing inventory.

Visit us online at rocketreuse.shop or in person at 1355 Park St, Alameda!

Shopping locally and sustainably has never been more fun!