Privacy Policy

About This Policy

Rocket Reuse ("we," "us," "our") operates a retail store located at 1355 Park St, Alameda, CA 94501, and an online store at rocketreuse.shop. We are committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, and protect your information when you visit our physical store, use our website, or interact with us online.

Information We Collect

Information You Provide Directly

  • Contact Information: Name, email address, phone number, and mailing address when you make purchases, sign up for our newsletter, or contact us
  • Payment Information: Credit card details, billing address, and other payment-related information processed through Shopify's secure payment processor
  • Account Information: If you create an online account, we collect your login credentials and account preferences
  • Communication: Messages, emails, and other communications you send to us

Information Collected Automatically

  • Website Usage: IP address, browser type, device information, pages visited, time spent on our site, and referring websites
  • Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze site performance
  • Transaction Data: Purchase history, items viewed, and shopping behavior

Information from Third Parties

  • Social Media: If you interact with us on Facebook or Instagram, we may receive information consistent with your privacy settings on those platforms
  • Shopify: Our e-commerce platform may provide us with analytics and customer data to improve our services

How We Use Your Information

We use your personal information to:

  • Process Orders: Complete purchases, arrange shipping, handle returns, and provide customer service
  • Communicate: Send order confirmations, shipping updates, and respond to your inquiries
  • Marketing: With your consent, send newsletters about new arrivals, special offers, and store updates
  • Improve Services: Analyze website usage and customer preferences to enhance our products and services
  • Legal Compliance: Meet legal obligations and protect our business interests
  • Prevent Fraud: Detect and prevent fraudulent transactions and protect account security

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

Service Providers

  • Shopify: Our e-commerce platform processes payments and manages online orders
  • Shipping Partners: Delivery companies need your address to fulfill orders
  • Email Services: Marketing platforms to send newsletters (only with your consent)
  • Analytics: Services like Google Analytics to understand website usage (anonymized data)

Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to legal processes.

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.

Your Rights and Choices

Account Management

  • Update your personal information through your online account
  • Unsubscribe from marketing emails using the link in any newsletter
  • Contact us to update your preferences

California Privacy Rights (CCPA)

If you're a California resident, you have the right to:

  • Know what personal information we collect and how it's used
  • Request deletion of your personal information
  • Opt-out of the sale of personal information (we don't sell information)
  • Non-discrimination for exercising your privacy rights

European Privacy Rights (GDPR)

If you're in the EU, you have additional rights including:

  • Access to your personal data
  • Correction of inaccurate information
  • Erasure of your data under certain circumstances
  • Data portability
  • Object to processing

To exercise these rights, contact us at contact.rocketreuse@gmail.com.

Data Security

We implement appropriate security measures to protect your information:

  • Payment Security: All payment processing is handled by Shopify's secure, PCI-compliant system
  • Data Encryption: Sensitive information is encrypted during transmission
  • Access Controls: Limited employee access to personal information
  • Regular Updates: We regularly update our security practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Generally, we keep transaction records for 7 years and marketing information until you opt out.

Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences and shopping cart contents
  • Analyze website performance and user behavior
  • Provide personalized experiences

You can control cookies through your browser settings, but disabling them may affect website functionality.

Third-Party Links

Our website and social media may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

Updates to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification for material changes
  • Updating the "Last Updated" date at the top of this policy

Contact Information

If you have questions about this privacy policy or our privacy practices, please contact us:

Rocket Reuse
1355 Park St
Alameda, CA 94501
États-Unis

Email: contact.rocketreuse@gmail.com
Phone: +1 (510) 337-0750
Website: rocketreuse.myshopify.com

This privacy policy helps ensure transparency about how Rocket Reuse handles your personal information. We're committed to protecting your privacy while providing you with an amazing selection of used books, vinyl records, vintage clothing, CDs, DVDs, comics, and more from our Alameda location since 2010.